Consumers are continuing to shift their shopping behaviour to Click & Collect and home delivery as they seek to comply with social distancing practices to protect themselves and the community. Localz has seen a lift in daily collection volumes of over 100% with some of our clients, particularly in the grocery sector.
As heightened lockdown measures continue, stores that aren’t able to provide a 4-square metre social distance in each aisle for customers to pass may be forced to restrict access and operations to a collection and delivery only model.
In addition to consumer safety, protecting essential store workers and not exposing them to unnecessary risk is also a top priority.
We are receiving multiple enquiries every day from retailers seeking advice on how they should update their Click & Collect operations to improve the safe social distancing for all involved while also being able to handle the increased workload, so we thought we’d publish this quick checklist to assist.
As usage of collections continues to rise, you can help protect the vulnerable in the community by letting them easily and securely nominate someone else to collect goods on their behalf.
A simple online nomination process captures the nominees name and contact details. This information can be added to the order system so that store colleagues can verify regardless of whether the original purchaser or the nominee arrives (as plans constantly change).
A one time PIN can be issued to the nominee so that sharing of other personal and sensitive information isn’t required (i.e. credit card number etc) which also has the benefit of minimising contact between the original purchaser and the nominee.
The technology you need for Contactless Collections should be intuitive and not require training. It should not take longer than two weeks to implement across your entire store network, including any effort needed from your IT department.