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Zainab Shah

New UK landlord laws: what you need to know

As with every industry, the pandemic severely disrupted social housing, especially maintenance and...

3 types of insight to gather from your field service dashboard

A field service dashboard can be a powerful tool for your company, offering service management...

How call centre experience impacts satisfaction scores

In field service, it’s easy to think of customer experience as something that happens between the...

6 benefits of proactive communication in customer portals

When does a field service appointment start? Some would say the answer is “when the technician...

4 communication trends to improve customer experience

The past two years have led to a shift in customer service experiences and expectations across the...