Localz Blog

Paul Swannell, Sales Director at Localz

Paul Swannell, Sales Director at Localz

My fundamental approach is to properly understand clients' priorities, requirements, and desired outcomes, and then to match these to a thorough understanding of my proposition. My thirst for knowledge and attention to detail help me quickly to become an SME in my field, in turn enabling me to act genuinely in the role of trusted advisor to clients.
Find me on:

Customer Feedback – What’s The Point?

For many years, the measurement of customer satisfaction [CSAT] has played an important and high-profile role in the ...

Tags: Customer Experience- Field Services- housing- mobile workforce

Housing Repairs - keeping up with the Joneses (or Amazon, Uber, DPD…)

In the last year I have increasingly heard housing associations and repairs contractors recognising the fact that...

Tags: Tracking- transformation- customer expectations- on my way- housing- Uberization