Paul Swannell, Sales Director at Localz

My fundamental approach is to properly understand clients' priorities, requirements, and desired outcomes, and then to match these to a thorough understanding of my proposition. My thirst for knowledge and attention to detail help me quickly to become an SME in my field, in turn enabling me to act genuinely in the role of trusted advisor to clients.

The forgotten housing customer feedback rule

For many years, the measurement of customer satisfaction (CSAT) has played an important role in...

Housing repairs - keeping up with the Joneses (or Amazon, Uber, DPD…)

In the last year I’ve increasingly heard housing associations and repairs contractors...