Nimmity Zappert - VP of APAC

Localz partners with MessageMedia

4 minutes read

Joining forces to make the day of service awesome for customers

Localz is feeling great to be working with fellow Melbourne based success story, MessageMedia. By joining forces the customer experience at the last mile is being taken to the next level. Combining Localz real-time location expertise with state-of-the-art messaging from MessageMedia, customers can receive simple, useful messaging to give them a great service experience. 

Read More

The power of mobilising the service desk

5 minutes read

As retail evolves, where does the service desk fit? Speak to anyone in retail and they will tell you it is tough out there. Big names that have been around for decades and seemed eternal are disappearing. But in this tough world, there are retailers who are not only surviving, but thriving. What are they doing differently?

Read More

Collection vs Delivery

6 minutes read

Collection and pick-up services are now a mandatory part of the mix for retailers. With fast delivery being the big conversation for the past few years, why are we seeing the rise in collection and what is driving the shift?

This week we have seen Amazon announce that they are partnering with Next in the UK to provide a collection option for customers. Large American retailers such as Target, Walmart, Home Depot and CVS have made big investments into their pick up options in the past year...

Read More

Top 5 Tips for Retailers to win in the IConomy

3 minutes read

Consumers today expect to be treated as individuals. They are all about ‘What I want, where I want, when I want’.

We all know that in this Individual Economy, the IConomy, treating consumers as individuals, like a unique snowflake pattern, is the goal. But how can retailers actually deliver that without melting down themselves?

Read More

Logistics isn’t just Driving Trucks

5 minutes read

Women in Logistics: Logistics is changing – Australia needs to catch up.

Read More

Whitepaper: What are Customer Expectations at the Last Mile?

6 minutes read

Heightened customer expectations of what happens in the last mile of their buying journey have increased competition for retailers and service deliverers alike. With the ever evolving options for collection and delivery of goods and services, what exactly does the new on-demand customer expect at the last mile? And what aspects of the last mile experience are most important for a service provider to deliver on, to ensure that they gain and keep customers in this new world of high customer...

Read More