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Beyond customer experience: How visibility benefits field staff

Businesses and households depend on field service workers to keep their homes and appliances...

Social housing repairs: Trends for 2021

Despite the challenges of 2020, housing associations have continued to adapt and innovate to...

Why are energy and water companies opting for real-time feedback?

As a utility provider, there are many good reasons to gather customer feedback.

Using mobile devices to manage retail store traffic

Due to the COVID-19 pandemic, safety is important to customers. 59% of consumers say it's...

Convenient click and collect no longer "nice-to-have" for retailers

COVID-19 has changed normal ways of living, and social distancing measures have increased the...

CX2020: Key takeaways for housing associations

Home has never been more important as tenants endure health worries, financial uncertainty and...

Customer communication: The key to remobilising housing appointments

As lockdown measures ease, housing providers are gradually reinstating repair and maintenance...

7 ways to connect with customers on the day of service

Customer experience is now more important than ever. Measures that used to be seen as nice but...

How top retailers transformed customer experience during the pandemic

Customer experience has been drastically affected by the global pandemic brought on by COVID-19....