How real-time customer feedback improves service recovery
Customers almost always have feedback after a service engagement and, whether it’s good or not,...
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How Vale of Aylesbury reduced no-access by 37%
Time is of the essence when it comes to tenant concerns. Tenants don’t want to sit around waiting...
How field service customer engagement fits into your servitization strategy
Field service isn’t just about showing up and completing a job — it’s about providing a positive...
Winning buy-in for field service customer engagement software
If you’re reading this, you already know that Localz is the field service customer engagement...
How to reduce inbound call volumes by increasing customer engagement
In these high-anxiety times, it’s perhaps unsurprising that customers are reaching out for more...
How to improve first-time fix rate with customer engagement
For field service companies, first-time fix rate (FTFR) is sometimes treated as the holy grail of...
Why click and collect is essential to your omnichannel strategy
Today's connected customer interacts physically and digitally, shopping whenever, wherever, and...
Choosing the right type of last-mile delivery for retailers
With e-commerce sales culminating in a 56% growth in Q4 of 2020, last-mile delivery is more...
What to look for in field service mobile software
We’ve previously discussed how field service software can transform the customer experience and ...