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Social housing repairs: Trends for 2021

Despite the challenges of 2020, housing associations have continued to adapt and innovate to...

Why are energy and water companies opting for real-time feedback?

As a utility provider, there are many good reasons to gather customer feedback.

Using mobile devices to manage retail store traffic

Due to the COVID-19 pandemic, safety is important to customers. 59% of consumers say it's...

Convenient click and collect no longer “nice to have” for retailers

COVID-19 has changed normal ways of living, and social distancing measures have increased the...

CX2020: Key takeaways for housing associations

Home has never been more important as tenants endure health worries, financial uncertainty and...

Customer communication: The key to remobilising housing appointments

As lockdown measures ease, housing providers are gradually reinstating repair and maintenance...