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How customer empowerment can help altnet providers to meet installation targets

Our work, leisure and consumer lives increasingly take place online. Fast broadband has become...

5 tips for preventing last-minute cancellations in field service

Cancellations have a way of throwing a wrench in anyone’s plans. But when they’re last-minute,...

5 ways digital self-service tech improves field service customer satisfaction

Let this sink in: Customers actually want to solve their own problems. 

7 reasons to implement a tenant self-service portal

The buzzword to know about serving tenants these days is “self-service.” All about empowering...

How can technology help landlords handle complaints better?

Housing complaint standards have undergone significant changes over the last few years, especially...

5 reasons customers love real-time service delivery tracking

Over the last few years, customer expectations for service delivery have significantly shifted....

Why does first-time fix rate matter in field service?

If there’s one thing customers and technicians can agree on, it’s that fixing everything during a...

How to best serve vulnerable customers and those on the Priority Services Register

All customers deserve equal access to utilities. But for some people, losing access to utilities...

How to improve your pest control company’s customer satisfaction and engagement

Customer satisfaction is the key to pretty much any organisation’s success. It’s a reflection of...