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Localz

What Your Customers Are Trying To Tell Your Mobile Workforce

By Localz

“The biggest challenge for us is to ensure that the customer is there.”

- Phil Sperring, Director at Wates

We’ve all...

Tags: customer service- Customer Connected- Customer Experience- Field Services- mobile workforce

5 Ways To Ensure A Frictionless Customer Experience

By Localz

Thanks to Uber and Amazon, B2C customer expectations are melding into the B2B world and beyond. This puts the pressure...

Tags: customer service- Customer Connected- Customer Experience- Field Services- mobile workforce

What We're Looking Forward to at Field Service Europe

By Localz

Field Service Europe 2019 kicks off this week in Amsterdam with industry influencers gathering to discuss the...

Tags: Field Services- transformation- Disruption- Uberization- mobile workforce

AR in Field Service: Is this the death of the engineer?

By Localz

Emma Lampert, Global Head of Customer Success at Localz has been selected to moderate the “Embracing The Next Phase Of...

Tags: Field Services- transformation- Disruption- mobile workforce

How The Top 20 In Field Service Are Innovating The Industry

By Localz

Field Service News recently announced their list of the Top 20 Leaders in Field Service for 2019. These innovators have...

Tags: Field Services- Tracking- transformation- on my way- mobile workforce

[INFOGRAPHIC] Rising to the B2C Challenge

By Localz

Today’s individual economy drives customer expectations for higher levels of engagement, communication and transparency...

Tags: Technology- User engagement- user experience- Utility- customer expectations- on my way

3 Takeaways From Field Service Connect 2019

By Localz

Field Service Connect 2019’s top theme was today’s customer who expects connected and sophisticated service. Companies...

Tags: Field Services- Tracking- transformation- customer expectations- on my way- Uberization- mobile workforce

Localz are Uberizing the future of Utilities

By Localz

Following the success of the Innovation Day: the first Uberization event, Localz will be joining industry leaders at ...

Tags: Field Services- innovation- transformation- on my way- Uberization- mobile workforce

Localz Brings 'Uberization' to Field Service Amelia Island 2019

By Localz

“80% of companies believe they deliver super customer experiences,” but in contrast only “8% of their customers agree.”

Tags: Field Services- mobile technology- Tracking- transformation- User engagement- customer expectations- on my way- Uberization- mobile workforce

Localz Named Top Field Service Solution Provider

By Localz

Field Service News  has scoured the global market over the past 12 months to find the most innovative solutions in the...

Tags: Field Services- mobile technology- Tracking- transformation- User engagement- customer expectations- on my way- Uberization- mobile workforce

Customer Centricity: Lessons from the Energy Sector

By Localz

The utilities industry is currently in a transitional period, moving from a commodities business model to a service...

Tags: transformation- customer expectations- on my way- water

Market Stats in Field Services

By Localz

Today’s individual economy drives customer expectations for higher levels of engagement, communication, and...

Tags: customer service- Field Services- innovation- on my way

Driving Efficiencies in Housing

By Localz
It’s a common perception that the Housing sector has fallen behind with technology. However, it’s becoming absolutely...

Tags: customer response- customer service- innovation- on my way- housing

Stay hydrated at Twenty65 with Lessons from the Energy Sector

By Localz

 

The annual TWENTY65 conference is just around the corner.

Emma Lampert, Head of Customer Success at Localz will be...

Tags: User engagement- user experience- customer expectations- on my way

Utilities customers want communication their way | Localz

By Localz

Uber, deliveroo and eBay have transformed consumer communication expectations. Consumers are conditioned to expect...

Tags: Field Services- Last Mile- user experience- Utility

Buy versus Build - To build, or not to build, that is the question.

By Localz

We sat down with Ross Nelson, IT Manager for Belron International, who shared his insights on the main considerations...

Tags: Technology- transformation- Belron