Blog

“The biggest challenge for us is to ensure that the customer is there.”

- Phil Sperring, Director at Wates

We’ve all...

Thanks to Uber and Amazon, B2C customer expectations are melding into the B2B world and beyond. This puts the pressure...

Field Service Europe 2019 kicks off this week in Amsterdam with industry influencers gathering to discuss the...

Emma Lampert, Global Head of Customer Success at Localz has been selected to moderate the “Embracing The Next Phase Of...

Field Service News recently announced their list of the Top 20 Leaders in Field Service for 2019. These innovators have...

Today’s individual economy drives customer expectations for higher levels of engagement, communication and transparency...

Field Service Connect 2019’s top theme was today’s customer who expects connected and sophisticated service. Companies...

Following the success of the Innovation Day: the first Uberization event, Localz will be joining industry leaders at ...

“80% of companies believe they deliver super customer experiences,” but in contrast only “8% of their customers agree.”

Field Service News  has scoured the global market over the past 12 months to find the most innovative solutions in the...

The utilities industry is currently in a transitional period, moving from a commodities business model to a service...

Today’s individual economy drives customer expectations for higher levels of engagement, communication, and...

It’s a common perception that the Housing sector has fallen behind with technology. However, it’s becoming absolutely...

 

The annual TWENTY65 conference is just around the corner.

Emma Lampert, Head of Customer Success at Localz will be...

Uber, deliveroo and eBay have transformed consumer communication expectations. Consumers are conditioned to expect...

We sat down with Ross Nelson, IT Manager for Belron International, who shared his insights on the main considerations...