How to reduce inbound call volumes by increasing customer engagement
In these high-anxiety times, it’s perhaps unsurprising that customers are reaching out for more...
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How to improve first-time fix rate with customer engagement
For field service companies, first-time fix rate (FTFR) is sometimes treated as the holy grail...
Why click and collect is essential to your omnichannel strategy
Today's connected customer interacts physically and digitally, shopping whenever, wherever, and...
Choosing the right type of last-mile delivery for retailers
With e-commerce sales culminating in a 56% growth in Q4 of 2020, last-mile delivery is more...
What to look for in field service mobile software
We’ve previously discussed how field service software can transform the customer experience and ...
9 KPIs to add to your field service dashboard
A field service dashboard can be a tremendously useful tool for tracking your business...
The value of customer engagement software for property maintenance companies
Effective last mile customer engagement isn’t out of reach. In fact, it’s the surprisingly...
What to look for in a field service customer feedback management solution
Customers almost always have something to say about their experience. In fact, 41% of consumers...
8 appointment notifications to send to field service customers
Improving field service customer satisfaction has never been easy. Now, with advanced...