Localz Blog

As lockdown measures ease, housing providers are gradually reinstating repair and maintenance visits. But with a...

Customer experience is now more important than ever. Measures that used to be seen as nice but unnecessary are now...

Customer experience has been drastically affected by the global pandemic brought on by COVID-19. For many retailers,...

Social distancing regulations have forced retailers to rethink everything, including how to reduce and manage in-store...

An important question remains when it comes to the gig economy. What about the perception of the gig worker in the eyes...

FieldAware, the leader in made-for-mobile, cloud-based field service hub solutions, and Localz, the leader in real-time...

We are part of a tech-savvy nation who have become accustomed to instantly connected services like Uber, Amazon Prime...

The gig economy is a buzzword that has been in the peak interest of the media over the past few years. Gig work is...

In many ways, the third decade of the twenty-first century is shaping up to be the age of the consumer – and industries...

The field service sector is one that uses a blended workforce, utilising both internal and 3rd party labour, and this...

We’re helping our partners and customers rapidly evolve their day of service strategies to adapt to COVID-19. This...

The pressure on field service companies is perhaps greater than it ever has been. As we, as a society embrace an...

There is no longer ‘business as usual.’ Customer awareness, concern, and reaction to COVID-19 is rapidly shifting...

Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance...

In today’s digital age, complex proof of delivery workflows are becoming a necessity for heavy equipment rental...

Living in an on-demand economy has consequential effects on standard service appointments. Four hour service windows...

DW is a leader in responsive repairs and it is vital to keep innovating and updating its services to meet continually...

As a housing provider or contractor, how do you measure satisfaction around repairs and maintenance appointments?

The ...

HSS Hire is a leading supplier of tool and equipment rentals in the UK with over 200 local branches. The company...

How much is your last mile strategy worth? For heavy equipment rental and leasing companies, every day matters when it...

Today’s digitally connected consumer has come to expect transparency, visibility and control over their schedule. ...

Over the last 20 years technology has revolutionised every aspect of our lives. The ways we socialise, shop, learn and...

2019 was a big year for Localz.

Over 45,697,600 moments of happiness were delivered on the day of service through...

“The biggest challenge for us is to ensure that the customer is there.”

- Phil Sperring, Director at Wates

We’ve all...

Thanks to Uber and Amazon, B2C customer expectations are melding into the B2B world and beyond. This puts the pressure...

Field Service Europe 2019 kicks off this week in Amsterdam with industry influencers gathering to discuss the...

Emma Lampert, Global Head of Customer Success at Localz has been selected to moderate the “Embracing The Next Phase Of...

Field Service News recently announced their list of the Top 20 Leaders in Field Service for 2019. These innovators have...

Today’s individual economy drives customer expectations for higher levels of engagement, communication and transparency...

Field Service Connect 2019’s top theme was today’s customer who expects connected and sophisticated service. Companies...

Following the success of the Innovation Day: the first Uberization event, Localz will be joining industry leaders at ...

“80% of companies believe they deliver super customer experiences,” but in contrast only “8% of their customers agree.”

Field Service News  has scoured the global market over the past 12 months to find the most innovative solutions in the...

The utilities industry is currently in a transitional period, moving from a commodities business model to a service...

Today’s individual economy drives customer expectations for higher levels of engagement, communication, and...

It’s a common perception that the Housing sector has fallen behind with technology. However, it’s becoming absolutely...

 

The annual TWENTY65 conference is just around the corner.

Emma Lampert, Head of Customer Success at Localz will be...

Uber, deliveroo, Amazon and eBay have transformed consumer communication expectations. Consumers are now conditioned to...

We sat down with Ross Nelson, IT Manager for Belron International, who shared his insights on the main considerations...