Field operations: The hidden ROI of customer engagement
Customer expectations are shaped by their experiences across other sectors. Real-time updates...
Localz
Optimising the last mile with automation creates big savings
When you think of last-mile automation, you might think about delivery drones and self-driving...
3 key last-mile tracking features for customer satisfaction
Customers have high expectations when they order online. In addition to lightning-fast delivery...
What to look for in last-mile delivery management software
E-commerce and online ordering have exploded over the last few years, and the pandemic has only...
Proof of delivery: An essential part of the last mile
Tech-powered giants like Amazon and food delivery apps have set customer expectations sky-high...
For last-mile customer experience, communication is key
Shifting consumer expectations are reshaping last-mile delivery across industries.
The pandemic...
Click & Collect: Hidden costs of the handover process
As the world continues to battle COVID-19, click and collect, also known as “buy online, pick-up...
#UWCustomer Summit: Customer engagement to support the day of service
At Utility Week’s 2021 Customer Summit, customer service leaders from the energy and water...
What your customers are trying to tell your mobile workforce
We’ve all been there. You’re in the middle of a four hour ETA service window and need to pop out...