Localz Blog

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Customer communication: The key to remobilising housing appointments

By Localz

As lockdown measures ease, housing providers are gradually reinstating repair and maintenance visits. But with a...

Tags: on my way- housing- mobile workforce- field service- COVID-19

7 ways to connect with customers on the day of service

By Localz

Customer experience is now more important than ever. Measures that used to be seen as nice but unnecessary are now...

Tags: Customer Experience- Field Services- Feedback

How top retailers transformed customer experience during the pandemic

By Localz

Customer experience has been drastically affected by the global pandemic brought on by COVID-19. For many retailers,...

Tags: Customer Success Stories- Collection- Customer Experience- Retail- click & collect

Count Me In: the clicker counter app for retailers

By Localz

Social distancing regulations have forced retailers to rethink everything, including how to reduce and manage in-store...

Tags: Customer Experience- Retail- retailer- count me in

The Gig Economy and Field Service: Customer Perception

By Localz

An important question remains when it comes to the gig economy. What about the perception of the gig worker in the eyes...

Tags: Customer Experience- Uberization- mobile workforce- field service- Gig Economy

FieldAware Partners with Localz to Uberize the Day of Service for Customers

By Localz

FieldAware, the leader in made-for-mobile, cloud-based field service hub solutions, and Localz, the leader in real-time...

Tags: Customer Experience- Uberization- mobile workforce- field service

Handling Delays and Uncertainty for an Uberized Day of Service

By Localz

We are part of a tech-savvy nation who have become accustomed to instantly connected services like Uber, Amazon Prime...

Tags: Customer Experience- Uberization- mobile workforce- field service

Debunking the Myths of the Gig Economy

By Localz

The gig economy is a buzzword that has been in the peak interest of the media over the past few years. Gig work is...

Tags: Customer Experience- Uberization- mobile workforce- field service- Gig Economy

Water 2020: “Uberizing” the Water Sector

By Localz

In many ways, the third decade of the twenty-first century is shaping up to be the age of the consumer – and industries...

Tags: customer service- Customer Experience- Field Services- Utility- utilities- mobile workforce

Gig Economy: Pros and Cons

By Localz

The field service sector is one that uses a blended workforce, utilising both internal and 3rd party labour, and this...

Tags: Customer Experience- Uberization- mobile workforce- field service- Gig Economy

COVID-19: How To React, Recover and Restore

By Localz

We’re helping our partners and customers rapidly evolve their day of service strategies to adapt to COVID-19. This...

Tags: Customer Experience- mobile workforce- field service- COVID-19

Why Field Service Needs The Gig Economy [Video]

By Localz

The pressure on field service companies is perhaps greater than it ever has been. As we, as a society embrace an...

Tags: Customer Experience- Uberization- mobile workforce- field service- Gig Economy

COVID-19: The Impact On Customer Experience and Your Mobile Workforce

By Localz

There is no longer ‘business as usual.’ Customer awareness, concern, and reaction to COVID-19 is rapidly shifting...

Tags: Customer Experience- field service- COVID-19

Wates Living Space Introduces Innovative New Tracking Service

By Localz

Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance...

Tags: Customer Experience- Field Services- housing- mobile workforce

Why Proof of Delivery Is a Game Changer In The Equipment Rental Industry

By Localz

In today’s digital age, complex proof of delivery workflows are becoming a necessity for heavy equipment rental...

Tags: Field Services- mobile workforce- Tool Hire

How To Increase First-Time Access Rates In 2020

By Localz

Living in an on-demand economy has consequential effects on standard service appointments. Four hour service windows...

Tags: Customer Experience- Field Services- housing- utilities- mobile workforce- Building and Construction Equipment- Press

DWSS “Uberizes” The Day Of Service

By Localz

DW is a leader in responsive repairs and it is vital to keep innovating and updating its services to meet continually...

Tags: Customer Experience- Field Services- housing- mobile workforce- Press

Measuring Tenant Satisfaction Using Real-Time Feedback

By Localz

As a housing provider or contractor, how do you measure satisfaction around repairs and maintenance appointments?

The ...

Tags: Customer Experience- Field Services- housing- mobile workforce

Inside HSS Hire's Digital Transformation

By Localz

HSS Hire is a leading supplier of tool and equipment rentals in the UK with over 200 local branches. The company...

Tags: Customer Experience- Field Services- mobile workforce- Building and Construction Equipment

3 Ways To Increase Collection Success

By Localz

How much is your last mile strategy worth? For heavy equipment rental and leasing companies, every day matters when it...

Tags: Customer Experience- Field Services- mobile workforce- Building and Construction Equipment

5 Ways Utility Companies Use Localz To Elevate Customer Experience

By Localz

Today’s digitally connected consumer has come to expect transparency, visibility and control over their schedule. ...

Tags: customer service- Customer Experience- Field Services- Utility- utilities- mobile workforce

The Vulnerability Challenge

By Localz

Over the last 20 years technology has revolutionised every aspect of our lives. The ways we socialise, shop, learn and...

Tags: Customer Experience- mobile workforce- COVID-19

2019 Year In Review

By Localz

2019 was a big year for Localz.

Over 45,697,600 moments of happiness were delivered on the day of service through...

Tags:

What Your Customers Are Trying To Tell Your Mobile Workforce

By Localz

“The biggest challenge for us is to ensure that the customer is there.”

- Phil Sperring, Director at Wates

We’ve all...

Tags: customer service- Customer Connected- Customer Experience- Field Services- mobile workforce

5 Ways To Ensure A Frictionless Customer Experience

By Localz

Thanks to Uber and Amazon, B2C customer expectations are melding into the B2B world and beyond. This puts the pressure...

Tags: customer service- Customer Connected- Customer Experience- Field Services- mobile workforce

What We're Looking Forward to at Field Service Europe

By Localz

Field Service Europe 2019 kicks off this week in Amsterdam with industry influencers gathering to discuss the...

Tags: Field Services- transformation- Disruption- Uberization- mobile workforce

AR in Field Service: Is this the death of the engineer?

By Localz

Emma Lampert, Global Head of Customer Success at Localz has been selected to moderate the “Embracing The Next Phase Of...

Tags: Field Services- transformation- Disruption- mobile workforce

How The Top 20 In Field Service Are Innovating The Industry

By Localz

Field Service News recently announced their list of the Top 20 Leaders in Field Service for 2019. These innovators have...

Tags: Field Services- Tracking- transformation- on my way- mobile workforce

[INFOGRAPHIC] Rising to the B2C Challenge

By Localz

Today’s individual economy drives customer expectations for higher levels of engagement, communication and transparency...

Tags: Technology- User engagement- user experience- Utility- customer expectations- on my way

3 Takeaways From Field Service Connect 2019

By Localz

Field Service Connect 2019’s top theme was today’s customer who expects connected and sophisticated service. Companies...

Tags: Field Services- Tracking- transformation- customer expectations- on my way- Uberization- mobile workforce

Localz are Uberizing the future of Utilities

By Localz

Following the success of the Innovation Day: the first Uberization event, Localz will be joining industry leaders at ...

Tags: Field Services- innovation- transformation- on my way- Uberization- mobile workforce

Localz Brings 'Uberization' to Field Service Amelia Island 2019

By Localz

“80% of companies believe they deliver super customer experiences,” but in contrast only “8% of their customers agree.”

Tags: Field Services- mobile technology- Tracking- transformation- User engagement- customer expectations- on my way- Uberization- mobile workforce

Localz Named Top Field Service Solution Provider

By Localz

Field Service News  has scoured the global market over the past 12 months to find the most innovative solutions in the...

Tags: Field Services- mobile technology- Tracking- transformation- User engagement- customer expectations- on my way- Uberization- mobile workforce

Customer Centricity: Lessons from the Energy Sector

By Localz

The utilities industry is currently in a transitional period, moving from a commodities business model to a service...

Tags: transformation- customer expectations- on my way- water

Market Stats in Field Services

By Localz

Today’s individual economy drives customer expectations for higher levels of engagement, communication, and...

Tags: customer service- Field Services- innovation- on my way

Driving Efficiencies in Housing

By Localz
It’s a common perception that the Housing sector has fallen behind with technology. However, it’s becoming absolutely...

Tags: customer response- customer service- innovation- on my way- housing

Stay hydrated at Twenty65 with Lessons from the Energy Sector

By Localz

 

The annual TWENTY65 conference is just around the corner.

Emma Lampert, Head of Customer Success at Localz will be...

Tags: User engagement- user experience- customer expectations- on my way

Utilities customers want communication their way | Localz

By Localz

Uber, deliveroo, Amazon and eBay have transformed consumer communication expectations. Consumers are now conditioned to...

Tags: Field Services- Last Mile- user experience- Utility

Buy versus Build - To build, or not to build, that is the question.

By Localz

We sat down with Ross Nelson, IT Manager for Belron International, who shared his insights on the main considerations...

Tags: Technology- transformation- Belron