Utility sustainability: how to lower your last-mile carbon footprint
Sustainability is a key consideration for consumers, and the utilities industry is taking notice.
Localz
4 benefits of proactive utility maintenance
A significant portion of the UK’s infrastructure is well over 100 years old. Time has taken its...
Customer portals: a necessity for field service management
Over the past several years, businesses have found new ways to provide transparent information to...
How real-time customer feedback improves service recovery
Customers almost always have feedback after a service engagement and, whether it’s good or not,...
How Vale of Aylesbury reduced no-access by 37%
Time is of the essence when it comes to tenant concerns. Tenants don’t want to sit around waiting...
How field service customer engagement fits into your servitization strategy
Field service isn’t just about showing up and completing a job — it’s about providing a positive...
Winning buy-in for field service customer engagement software
If you’re reading this, you already know that Localz is the field service customer engagement...
How to reduce inbound call volumes by increasing customer engagement
In these high-anxiety times, it’s perhaps unsurprising that customers are reaching out for more...
How to improve first-time fix rate with customer engagement
For field service companies, first-time fix rate (FTFR) is sometimes treated as the holy grail of...