Convenient click and collect no longer “nice to have” for retailers
11 minutes read
COVID-19 has changed normal ways of living, and social distancing measures have increased the demand for contactless click and collect services.
Localz
CX2020: Key takeaways for housing associations
5 minutes read
Home has never been more important as tenants endure health worries, financial uncertainty and social distancing. This was the backdrop for last week’s Inside Housing CX2020 conference - of which Localz was a proud sponsor.
Customer communication: The key to remobilising housing appointments
6 minutes read
As lockdown measures ease, housing providers are gradually reinstating repair and maintenance visits. But with a backlog of appointments to work through, landlords have their work cut out to comply with recommendations.
7 ways to connect with customers on the day of service
5 minutes read
Customer experience is now more important than ever. Measures that used to be seen as nice but unnecessary are now vital, as companies focus on reassuring customers about safety measures.
How top retailers transformed customer experience during the pandemic
2 minutes read
Customer experience has been drastically affected by the global pandemic brought on by COVID-19. For many retailers, this has introduced significant problems in providing customers with safe and satisfactory services. For brands that have already been focused on enhancing the customer journey, the last couple of months have accelerated the path to digital transformation.
Count Me In: The clicker counter app for retailers
2 minutes read
Social distancing regulations have forced retailers to rethink everything, including how to reduce and manage in-store capacity to ensure safe practices. The Localz Count Me In people counter app and management dashboard was created to allow for simple store traffic management using the devices your employees already have.
See a complete snapshot of your company’s overall traffic for each store in real-time with easy to understand trends. Report on activity with confidence while ensuring the...