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7 reasons to implement a tenant self-service portal
The buzzword to know about serving tenants these days is “self-service.” All about empowering...
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How can technology help landlords handle complaints better?
Housing complaint standards have undergone significant changes over the last few years, especially...
5 reasons customers love real-time service delivery tracking
Over the last few years, customer expectations for service delivery have significantly shifted....
Why does first-time fix rate matter in field service?
If there’s one thing customers and technicians can agree on, it’s that fixing everything during a...
How to best serve vulnerable customers and those on the Priority Services Register
All customers deserve equal access to utilities. But for some people, losing access to utilities...
How to improve your pest control company’s customer satisfaction and engagement
Customer satisfaction is the key to pretty much any organisation’s success. It’s a reflection of...
5 last-mile delivery strategies for equipment hire services
The last mile is one of the most important areas of focus for equipment and tool hire businesses....
How to pick the right tenant experience software
The typical tenant experience has traditionally looked a lot like this: create a maintenance...
4 ways to customise your real-time GPS tracking
The Uberization of the field services sector has made it crystal clear that customers demand...