Jordan Kramer

Jordan Kramer is Director of Marketing at Localz, bringing more than a decade’s experience in the start-up marketing, events and PR space. In her time at Localz, Jordan has worked with sales, marketing and customer success teams to accelerate global growth and scale marketing processes. Keenly focused on the customer, Jordan specializes in staying ahead of service trends and customer experience needs. She also serves on the Advisory Board for the UC Irvine Customer Experience program.

9 best practices for collecting customer feedback

Customer feedback is essential for any company, but when a service appointment might be the only...

UK social housing statistics 2022: repairs and maintenance

Social housing property maintenance has been a hot topic for housing executives for a while now,...

Missed repair appointments: The cost and cause

Even a few years after the onset of the pandemic, slowdowns continue to beleaguer nearly every...

Field service sustainability: how to lower your last mile carbon footprint

Did you know that road transportation accounts for 13% of all carbon emissions?

The future of the digital-first experiences

The pandemic has changed the way the world works in many ways, not least how we use technology.

8 strategies for perfecting the last-mile delivery customer experience

Life is busy enough — don’t make your customers wait around for deliveries.

7 KPIs to measure when optimising your click and collect strategy

These days, it’s not so much a question of whether you have a click and collect strategy — it’s a...

Taking a customer-centric approach with tenant experience software

As with any business, increasing customer satisfaction is important. But being “customer-centric”...

Is your customer communication strategy fit for 2022?

At this point in time, most field service companies use at least some technology to make their...