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Jordan Kramer

Jordan Kramer is Director of Marketing at Localz, bringing more than a decade’s experience in the start-up marketing, events and PR space. In her time at Localz, Jordan has worked with sales, marketing and customer success teams to accelerate global growth and scale marketing processes. Keenly focused on the customer, Jordan specializes in staying ahead of service trends and customer experience needs. She also serves on the Advisory Board for the UC Irvine Customer Experience program.

7 KPIs to measure when optimising your click and collect strategy

These days, it’s not so much a question of whether you have a click and collect strategy — it’s a...

Taking a customer-centric approach with tenant experience software

As with any business, increasing customer satisfaction is important. But being “customer-centric”...

Is your customer communication strategy fit for 2022?

At this point in time, most field service companies use at least some technology to make their...