A field service dashboard is crucial for tracking business performance over time and making pivotal changes.
A field service dashboard can be a tremendously useful tool for tracking your business performance and making pivotal changes that affect the longevity of your organisation.
But before we delve into the nitty gritty of what key performance indicators (KPIs) you should track, first, a quick primer: What is a field service dashboard?
A field service dashboard is a data visualisation tool that helps companies understand and track the real-time performance of a variety of KPIs relevant to their business. Measurements like: how long it takes to fix issues, average travel time for technicians, customer retention, and more.
The data collected over time enables you to evaluate your workflow and strategies so that you can make important decisions for the betterment of the company as a whole.
Here, we’ll detail the nine best KPIs to add to your field service dashboard.
When setting up a field service dashboard, you can customise it to fit the unique needs of your business but, generally, you’ll want to include metrics like service efficiency, customer satisfaction, and business performance.
Field service dashboards are typically accessed through mobile apps, web browsers, or other existing systems and can pull data in from a variety of sources. Dashboards store all your information in one place and make it accessible to those who need it, such as operations, sales, and managers.
Field service management platforms like ServiceMax offer built-in dashboard tools, and many similar platforms also allow for the integration of third-party data. There are industry-agnostic business intelligence tools, too, which you can tweak to focus on the details important to your business’ success.
There are also standalone third-party tools like Localz’ Manage My Workforce, which lets you personalise your experience and can be layered on top of your existing tech stack.
One of the best aspects of a field service dashboard is that it allows you to learn as you go: Start with the KPIs you feel are relevant to your organisation and, over time, you can add, delete, and adjust metrics as needed.
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There are many KPIs you can measure, but we suggest adding these nine key ones to your field service dashboard.
There are many field service KPIs that can offer insight into your business performance. Use your field service dashboard to learn which metrics are crucial to your organisation, then continue refining them over time to move your business forward.