Tracking   transformation   customer expectations   Uberization

Rampant Uberification/ Uberization of Services

By Louise Robertson, Global Head of Marketing 

Uber has not only entered the dictionary, it has turned the service world on its head setting a whole new standard for day of service communications.

Customer Success Stories   user experience   utilities

Ride Along with OVO Energy

By Raj Sidhu, Customer Success Manager

OVO Energy has partnered with Localz, leading experts in delivering awesome on the day service, to automate and improve its customer experience platform and...

Collection   Delivery   customer expectations

Collection vs Delivery

By Nimmity Zappert, Localz VP for APAC  

Collection and pick-up services are now a mandatory part of the mix for retailers. With fast delivery being the big conversation for the past few years,...

transformation   customer expectations   on my way   water

Customer Centricity: Lessons from the Energy Sector

The utilities industry is currently in a transitional period, moving from a commodities business model to a service model.

customer expectations   water   utilities

How will the water sector be impacted by C-MeX?

by Emma Lampert, Head of Customer Success at Localz

The water sector may have had a monopoly but the demand has come to improve customer experience.The arrival of Customer Measure of Experience...

customer service   Field Services   innovation   on my way

Market Stats in Field Services

Today’s individual economy drives customer expectations for higher levels of engagement, communication, and transparency during field service appointments. Keeping the customer informed of their...

customer response   customer service   innovation   on my way   housing

Driving Efficiencies in Housing

It’s a common perception that the Housing sector has fallen behind with technology. However, it’s becoming absolutely critical to educate Registered Social Landlords (RSLs) on new solutions and...

User engagement   user experience   customer expectations   on my way

Stay hydrated at Twenty65 with Lessons from the Energy Sector

 

The annual TWENTY65 conference is just around the corner.

Emma Lampert, Head of Customer Success at Localz will be speaking at the event about the impact of Ofwat’s new Customer Measure of...

Field Services   Last Mile   user experience   Utility

Utilities customers want communication their way

Uber, deliveroo and eBay have transformed consumer communication expectations. Consumers are conditioned to expect real-time, relevant information that relates to their appointment direct to their...

Collection   Delivery   customer expectations   product culture

Trying to meet customer expectations? Give up….

By Tim Andrew, Localz CEO 

Over the past four weeks I have had the pleasure of meeting and working with some of the field service and logistics industry thought leaders across three continents....

Collection   Retail   Australia

Top 5 Tips for Retailers to win in the IConomy

By Nimmity Zappert, Localz VP for APAC  

Consumers today expect to be treated as individuals. They are all about ‘What I want, where I want, when I want’.

Technology   transformation   Belron

Buy versus Build - To build, or not to build, that is the question.

We sat down with Ross Nelson, IT Manager for Belron International, who shared his insights on the main considerations and implications when deciding to buy in software vs building your own.