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Customers Expect Uberized Services in Industry 4.0

By Localz

Field Service in the early decades of the twenty-first century has become an increasingly tricky beast to tame....

Tags: Field Services- mobile technology- Tracking- transformation- User engagement- customer expectations- on my way- Uberization- mobile workforce

Why iOS13 will be an unlucky number for many businesses with a mobile workforce

In many cultures, 13 is often considered a lucky number, but there is a new feature in Apple’s latest release of its...

Tags: Tracking- user experience- Disruption- customer expectations- Uberization- mobile workforce

Localz Named Top Field Service Solution Provider

By Localz

Field Service News  has scoured the global market over the past 12 months to find the most innovative solutions in the...

Tags: Field Services- mobile technology- Tracking- transformation- User engagement- customer expectations- on my way- Uberization- mobile workforce

Rampant Uberification/ Uberization of Services

Uber has not only entered the dictionary, it has turned the service world on its head setting a whole new standard for...

Tags: Tracking- transformation- customer expectations- Uberization

Ride Along with OVO Energy

OVO Energy has partnered with Localz, leading experts in delivering awesome on the day service, to automate and improve...

Tags: Customer Success Stories- user experience- utilities

Collection vs Delivery

Collection and pick-up services are now a mandatory part of the mix for retailers. With fast delivery being the big...

Tags: Collection- Delivery- customer expectations

Customer Centricity: Lessons from the Energy Sector

By Localz

The utilities industry is currently in a transitional period, moving from a commodities business model to a service...

Tags: transformation- customer expectations- on my way- water

How will the water sector be impacted by C-MeX?

The water sector may have had a monopoly but the demand has come to improve customer experience.The arrival of Customer...

Tags: customer expectations- water- utilities

Market Stats in Field Services

By Localz

Today’s individual economy drives customer expectations for higher levels of engagement, communication, and...

Tags: customer service- Field Services- innovation- on my way

Driving Efficiencies in Housing

By Localz
It’s a common perception that the Housing sector has fallen behind with technology. However, it’s becoming absolutely...

Tags: customer response- customer service- innovation- on my way- housing

Stay hydrated at Twenty65 with Lessons from the Energy Sector

By Localz

 

The annual TWENTY65 conference is just around the corner.

Emma Lampert, Head of Customer Success at Localz will be...

Tags: User engagement- user experience- customer expectations- on my way

Utilities customers want communication their way

By Localz

Uber, deliveroo and eBay have transformed consumer communication expectations. Consumers are conditioned to expect...

Tags: Field Services- Last Mile- user experience- Utility