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Tracking transformation customer expectations Uberization
By Louise Robertson, Global Head of Marketing
Uber has not only entered the dictionary, it has turned the service world on its head setting a whole new standard for day of service communications.
Customer Success Stories user experience utilities
By Raj Sidhu, Customer Success Manager
OVO Energy has partnered with Localz, leading experts in delivering awesome on the day service, to automate and improve its customer experience platform and...
Collection Delivery customer expectations
By Nimmity Zappert, Localz VP for APAC
Collection and pick-up services are now a mandatory part of the mix for retailers. With fast delivery being the big conversation for the past few years,...
transformation customer expectations on my way water
The utilities industry is currently in a transitional period, moving from a commodities business model to a service model.
customer expectations water utilities
by Emma Lampert, Head of Customer Success at Localz
The water sector may have had a monopoly but the demand has come to improve customer experience.The arrival of Customer Measure of Experience...
customer service Field Services innovation on my way
Today’s individual economy drives customer expectations for higher levels of engagement, communication, and transparency during field service appointments. Keeping the customer informed of their...
customer response customer service innovation on my way housing
User engagement user experience customer expectations on my way
The annual TWENTY65 conference is just around the corner.
Emma Lampert, Head of Customer Success at Localz will be speaking at the event about the impact of Ofwat’s new Customer Measure of...
Field Services Last Mile user experience Utility
Uber, deliveroo and eBay have transformed consumer communication expectations. Consumers are conditioned to expect real-time, relevant information that relates to their appointment direct to their...
Collection Delivery customer expectations product culture
By Tim Andrew, Localz CEO
Over the past four weeks I have had the pleasure of meeting and working with some of the field service and logistics industry thought leaders across three continents....
By Nimmity Zappert, Localz VP for APAC
Consumers today expect to be treated as individuals. They are all about ‘What I want, where I want, when I want’.
Technology transformation Belron
We sat down with Ross Nelson, IT Manager for Belron International, who shared his insights on the main considerations and implications when deciding to buy in software vs building your own.