Delivering Happiness   Christmas   real-time

2018 Retrospective: What happened at Localz this year?

By Tim Andrew, Localz CEO

While we have a number of dogs in our lives/at the office, our connection with canines perhaps runs even deeper than that. A year at Localz is like seven at a...

Utility   user experience   Customer Success Stories   Smart Meters

The “intrusive” smart meter: be careful not to add insult to injury

There are growing concerns over the smart meter rollout in the UK. With mixed messages and false advertising consumers are finding the process painful and intrusive. Consumers have been wrongly...

Last Mile   user experience   mobile   Field Services

Utilities customers want communication their way

Uber, deliveroo and eBay have transformed consumer communication expectations. Consumers are conditioned to expect real-time, relevant information that relates to their appointment direct to their...

on demand   Iconomy   Last Mile   Customer Experience

On-demand and in Control: The Emotional Irrational and Uneconomic Consumer

One of the highlights for Localz this year was to host our Leaders Lunch held at the Fox Classic Car Museum. We were delighted to be joined by leaders from Telstra, GS1, NBN Co, Zebra...

ICurve   Iconomy   Last Mile   Customer Experience

Anxiously Waiting - Delivering stress free services to today's consumers

Research by Localz and YouGov revealed a shocking 71% of respondents felt physical and emotional disturbance around scheduled appointments. What is the emotional impact of delivery appointments...

People   Values   Delivering Happiness

Localz values: helping us scale sustainably

When a business is growing as rapidly as Localz is, it’s very easy to lose touch with what made you the special company that all the clients and team members wanted to join in the first place.

Logistics   Women in Logistics   Disruption

Logistics isn’t just Driving Trucks

Women in Logistics: Logistics is changing – Australia needs to catch up.

Research   E-retail   Iconomy   Customer Experience

As Australia’s Parcels Hit Double Digit Growth, the Focus is on Your Delivery Process!

We know parcel shipping volumes have been on the up, but what’s surprising is the scale of the surge. 

Delivery   Events   Field Services   Zebra

The Future of Delivery and Field Service Technology Solutions Seminar

Localz joins Exaactly and what3words on Thursday 14th June 2018 for a seminar for customer-centric technology leaders.

Events   Iconomy   Utility

All Change! Utility Companies are being Forced to Mobilise

The Iconomy is affecting Utility customers' expectations

Customer Experience   Events   Iconomy   Last Mile   Retail

Delivery is the Critical Link in Customer Experience

We talk about the Individual Economy #Iconomy - the fact that today’s shoppers demand their orders, when and where they want them. They want transparency, a personalised and connected customer...

Customer Experience   Iconomy   Last Mile   People

Delivering to the Irrational, Emotional and Uneconomic Consumer

The majority of established enterprise businesses involved in the delivery of products or services to end consumers are rational, logical and economic.