User engagement   user experience   customer expectations   on my way

Stay hydrated at Twenty65 with Lessons from the Energy Sector

 

The annual TWENTY65 conference is just around the corner.

Emma Lampert, Head of Customer Success at Localz will be speaking at the event about the impact of Ofwat’s new Customer Measure of...

Field Services   Last Mile   user experience   Utility

Utilities customers want communication their way

Uber, deliveroo and eBay have transformed consumer communication expectations. Consumers are conditioned to expect real-time, relevant information that relates to their appointment direct to their...

Collection   Delivery   customer expectations   product culture

Trying to meet customer expectations? Give up….

By Tim Andrew, Localz CEO 

Over the past four weeks I have had the pleasure of meeting and working with some of the field service and logistics industry thought leaders across three continents....

Collection   Retail   Australia

Top 5 Tips for Retailers to win in the IConomy

Consumers today expect to be treated as individuals. They are all about ‘What I want, where I want, when I want’.

Technology   transformation   Belron

Buy versus Build - To build, or not to build, that is the question.

We sat down with Ross Nelson, IT Manager for Belron International, who shared his insights on the main considerations and implications when deciding to buy in software vs building your own. 

Events   Field Services   innovation

Delivering first time access - showcasing at the Toughbook Innovation Forum 2019

Localz are delighted to be joining industry leading software experts at the Toughbook Innovation Forum 2019. Our software automates real-time delivery and appointment communication between...

Christmas   Guest Blog   ICurve

Who will win Christmas Peak?

Guest blog by Nimmity Zappert, Operational Velocity Manager at Localz

Christmas Peak won’t be won by the retailer with the fanciest TV ad. It will be won by delivering to the Individual what they...

Christmas   real-time   Delivering Happiness

2018 Retrospective: What happened at Localz this year?

By Tim Andrew, Localz CEO

While we have a number of dogs in our lives/at the office, our connection with canines perhaps runs even deeper than that. A year at Localz is like seven at a...

Customer Success Stories   user experience   Utility   Smart Meters

The “intrusive” smart meter: be careful not to add insult to injury

There are growing concerns over the smart meter rollout in the UK. With mixed messages and false advertising consumers are finding the process painful and intrusive. Consumers have been wrongly...

Field Services   Last Mile   mobile   user experience

Utilities customers want communication their way

Uber, deliveroo and eBay have transformed consumer communication expectations. Consumers are conditioned to expect real-time, relevant information that relates to their appointment direct to their...

Customer Experience   Iconomy   Last Mile   on demand

On-demand and in Control: The Emotional Irrational and Uneconomic Consumer

One of the highlights for Localz this year was to host our Leaders Lunch held at the Fox Classic Car Museum. We were delighted to be joined by leaders from Telstra, GS1, NBN Co, Zebra...

Customer Experience   Iconomy   Last Mile   ICurve

Anxiously Waiting - Delivering stress free services to today's consumers

Research by Localz and YouGov revealed a shocking 71% of respondents felt physical and emotional disturbance around scheduled appointments. What is the emotional impact of delivery appointments...