User engagement user experience customer expectations on my way
The annual TWENTY65 conference is just around the corner.
Emma Lampert, Head of Customer Success at Localz will be speaking at the event about the impact of Ofwat’s new Customer Measure of...
Field Services Last Mile user experience Utility
Uber, deliveroo and eBay have transformed consumer communication expectations. Consumers are conditioned to expect real-time, relevant information that relates to their appointment direct to their...
Collection Delivery customer expectations product culture
By Tim Andrew, Localz CEO
Over the past four weeks I have had the pleasure of meeting and working with some of the field service and logistics industry thought leaders across three continents....
Consumers today expect to be treated as individuals. They are all about ‘What I want, where I want, when I want’.
Technology transformation Belron
We sat down with Ross Nelson, IT Manager for Belron International, who shared his insights on the main considerations and implications when deciding to buy in software vs building your own.
Events Field Services innovation
Localz are delighted to be joining industry leading software experts at the Toughbook Innovation Forum 2019. Our software automates real-time delivery and appointment communication between...
Guest blog by Nimmity Zappert, Operational Velocity Manager at Localz
Christmas Peak won’t be won by the retailer with the fanciest TV ad. It will be won by delivering to the Individual what they...
Christmas real-time Delivering Happiness
By Tim Andrew, Localz CEO
While we have a number of dogs in our lives/at the office, our connection with canines perhaps runs even deeper than that. A year at Localz is like seven at a...
Customer Success Stories user experience Utility Smart Meters
There are growing concerns over the smart meter rollout in the UK. With mixed messages and false advertising consumers are finding the process painful and intrusive. Consumers have been wrongly...
Field Services Last Mile mobile user experience
Uber, deliveroo and eBay have transformed consumer communication expectations. Consumers are conditioned to expect real-time, relevant information that relates to their appointment direct to their...
Customer Experience Iconomy Last Mile on demand
One of the highlights for Localz this year was to host our Leaders Lunch held at the Fox Classic Car Museum. We were delighted to be joined by leaders from Telstra, GS1, NBN Co, Zebra...
Customer Experience Iconomy Last Mile ICurve
Research by Localz and YouGov revealed a shocking 71% of respondents felt physical and emotional disturbance around scheduled appointments. What is the emotional impact of delivery appointments...