Localz Blog

All the latest news, features & insights on order collection, product and service delivery.

Using mobile devices to manage retail store traffic

Due to the COVID-19 pandemic, safety is important to customers. 59% of consumers say it's...

Convenient click and collect no longer “nice to have” for retailers

COVID-19 has changed normal ways of living, and social distancing measures have increased the...

CX2020: Key takeaways for housing associations

Home has never been more important as tenants endure health worries, financial uncertainty and...

Housing customer feedback – what’s the point?

For many years, the measurement of customer satisfaction (CSAT) has played an important role in...

Housing repairs - keeping up with the Joneses (or Amazon, Uber, DPD…)

In the last year I’ve increasingly heard housing associations and repairs contractors...

Customer communication: The key to remobilising housing appointments

As lockdown measures ease, housing providers are gradually reinstating repair and maintenance...