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Localz Blog

All the latest news, features & insights on order collection, product and service delivery.

How call centre experience impacts satisfaction scores

In field service, it’s easy to think of customer experience as something that happens between the...

9 best practices for collecting customer feedback

Customer feedback is essential for any company, but when a service appointment might be the only...

6 benefits of proactive communication in customer portals

When does a field service appointment start? Some would say the answer is “when the technician...

UK social housing statistics 2022: repairs and maintenance

Social housing property maintenance has been a hot topic for housing executives for a while now,...

Missed repair appointments: The cost and cause

Even a few years after the onset of the pandemic, slowdowns continue to beleaguer nearly every...

The future of the digital-first experiences

The pandemic has changed the way the world works in many ways, not least how we use technology.

8 strategies for perfecting the last-mile delivery customer experience

Life is busy enough — don’t make your customers wait around for deliveries.

7 KPIs to measure when optimising your click and collect strategy

These days, it’s not so much a question of whether you have a click and collect strategy — it’s a...