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Localz partners with MessageMedia

Joining forces to make the day of service awesome for customers

Localz is feeling great to be working with fellow...

Tags: user experience- Australia- on my way- Messaging- SMS

Localz Brings 'Uberization' to Field Service Amelia Island 2019

By Localz

“80% of companies believe they deliver super customer experiences,” but in contrast only “8% of their customers agree.”

Tags: Field Services- mobile technology- Tracking- transformation- User engagement- customer expectations- on my way- Uberization- mobile workforce

The Power of Mobilising the Service Desk

As retail evolves, where does the service desk fit? Speak to anyone in retail and they will tell you it is tough out...

Tags: Collection- customer expectations- product culture

The Magic of the Shrinking ETA Window

Field service and delivery businesses have invested huge amounts of money in scheduling and predictive analysis to try...

Tags: Collection- Delivery- customer expectations- product culture- Uberization

Why iOS13 will be an unlucky number for many businesses with a mobile workforce

In many cultures, 13 is often considered a lucky number, but there is a new feature in Apple’s latest release of its...

Tags: Tracking- user experience- Disruption- customer expectations- Uberization- mobile workforce

Localz Named Top Field Service Solution Provider

By Localz

Field Service News  has scoured the global market over the past 12 months to find the most innovative solutions in the...

Tags: Field Services- mobile technology- Tracking- transformation- User engagement- customer expectations- on my way- Uberization- mobile workforce

Rampant Uberification/ Uberization of Services

  • Uber has not only entered the dictionary, it has turned the service world on its head setting a whole new standard for...

Tags: Tracking- transformation- customer expectations- Uberization

Ride Along with OVO Energy

OVO Energy has partnered with Localz, leading experts in delivering awesome on the day service, to automate and improve...

Tags: Customer Success Stories- user experience- utilities

Collection vs Delivery

Collection and pick-up services are now a mandatory part of the mix for retailers. With fast delivery being the big...

Tags: Collection- Delivery- customer expectations

Customer Centricity: Lessons from the Energy Sector

By Localz

The utilities industry is currently in a transitional period, moving from a commodities business model to a service...

Tags: transformation- customer expectations- on my way- water

How will the water sector be impacted by C-MeX?

The water sector may have had a monopoly but the demand has come to improve customer experience. The arrival of ...

Tags: customer expectations- water- utilities

Market Stats in Field Services

By Localz

Today’s individual economy drives customer expectations for higher levels of engagement, communication, and...

Tags: customer service- Field Services- innovation- on my way